We’re here to help. Looking for customer service contact information? Explore support resources for the relevant products below to find the best way to reach out about your issue.
After a reservation is made, a booking voucher will be sent to the e-mail address stated in the reservation form to confirm that your reservation is received and being processed.
Once processed, you will receive a separate email with vehicle and driver details along with a tracking link. Please make sure to check your junk folder if this has not been received within 24 hours of your trip.
If you have created an account with us while booking your trip, simply log in here to make any changes you desire. Please note that changing the pickup/drop off location is subject to possible additional fees.
In case you go not have an account, please contact us here to make the changes desired.
Yes, there is an option to add passengers to your transfer, but you are obliged to contact our Customer Service Support at least 24 hours before the transfer pick-up time.
If a booked vehicle has enough room for all added passengers and their luggage, keep in mind that this change will not request a bigger vehicle and an additional fees.
If a booked vehicle does not have enough room for all added passengers and their luggage, keep in mind that this change will request a bigger vehicle and an additional fees.
